Frequently Asked Questions

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What skin types are your products suitable for?

Our products are formulated to suit all skin types, including sensitive skin. We select gentle and natural ingredients to minimize any risk of irritation.

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Are your products tested on animals?

No, at Pomyel, we are proudly cruelty-free. None of our products are tested on animals, and we prioritize ethical and responsible alternatives.

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What ingredients do you avoid in your formulas?

We exclude parabens, sulfates, phthalates, and silicones from our formulas to ensure healthy and skin-friendly products.

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How long does it take to see results?

Results vary depending on your skin type and consistency of use. However, most of our customers notice visible improvement within 2 to 4 weeks.

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Are your products suitable for sensitive or allergy-prone skin?

Yes, our formulas are dermatologically tested and designed to be safe for even the most delicate skin. However, we recommend conducting a patch test before use.

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Where are your products made?

All our products are made in the USA, in specialized laboratories that comply with the highest quality and safety standards.

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Do you offer discounts or special promotions?

Yes! We regularly offer exclusive promotions. Subscribe to our newsletter to be the first to know.

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What are the delivery times?

Orders are shipped within 24 to 48 hours and delivered within 5 to 10 business days, depending on your location.

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How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time.

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What should I do if I have a problem with my order?

If you encounter an issue, contact our customer service at info@pomyel.com. We will do our best to assist you quickly.

Need more information?

Contact us at info@pomyel.com. We are here to help!

  • Pure & Natural

    Made with natural ingredients, free from parabens and harsh chemicals.

  • Proven Results

    Blending nature and science, our formulas hydrate, repair, and protect for healthier skin.

  • Ethical & Sustainable

    Eco-friendly packaging and cruelty-free products for a beauty routine that cares.